Privacy Policy
How Transentra collects, uses, protects, and shares your personal information
Effective Date: July 2025 · Last Updated: July 2025
1. Introduction
Transentra LLC ("Transentra," "we," "us," or "our") operates transentra.io and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit an application, or participate in our Verified Operator Program.
By accessing transentra.io or submitting an application, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform or submit any personal information.
2. Information We Collect
2.1 Information You Provide Directly
When you submit an application or interact with our Platform, we may collect the following categories of personal information:
- Identity Information: Full legal name, date of birth, Social Security Number (SSN)
- Contact Information: Email address, phone number, mailing address, state of residence
- Identity Verification Documents: Government-issued photo identification (driver's license or passport), proof of address
- Financial Information: Personal bank account details (routing number and account number) for stipend deposits
- Background Information: Employment status, bankruptcy history, criminal record disclosure
- Application Information: Prior experience, motivation for joining the program, and any other information provided in your application
2.2 Information Collected Automatically
When you visit transentra.io, we automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or advertisement
- Device type and operating system
- Cookie and tracking pixel data (see our Cookie Policy)
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and review your application for the Verified Operator Program
- To conduct identity verification and background checks as required for program participation
- To form your Limited Liability Company (LLC) and coordinate business banking setup
- To deposit your monthly stipend to your designated bank account
- To communicate with you about your application status, onboarding, and program participation
- To maintain compliance records required by applicable laws and regulations
- To send program updates, compliance notifications, and administrative communications
- To improve our Platform, services, and user experience
- To detect, prevent, and address fraud, security breaches, and other harmful activity
- To comply with legal obligations, including KYC/AML requirements, IRS reporting, and regulatory mandates
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with the following categories of parties:
Identity Verification Providers
Third-party KYC verification services used to confirm your identity.
Background Check Providers
Licensed consumer reporting agencies that conduct background screening.
Banking Partners
Financial institutions used to establish your LLC business banking account.
LLC Formation Services
State filing agents and registered agents used to form your LLC.
Payment Processors
Services used to deliver your monthly stipend.
Legal and Regulatory Authorities
We may disclose information when required by law, court order, regulatory mandate, or to protect the rights and safety of Transentra, its operators, or the public.
Professional Advisors
Attorneys, accountants, and compliance consultants bound by confidentiality obligations.
In all cases, information shared with third parties is limited to what is necessary for the stated purpose.
5. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Access controls limiting personal data access to authorized personnel
- Audit logging of access to sensitive personal information
- Secure data storage with industry-standard protections
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. If you believe your interaction with us is no longer secure, please contact us immediately.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining compliance records, satisfying legal and regulatory obligations, resolving disputes, and enforcing our agreements.
- Applicants not approved: Basic application information retained for 12 months
- Active operators: Information retained for the duration of participation plus 3 years following termination
- Tax documentation (W-9, 1099): Retained for a minimum of 7 years as required by IRS regulations
7. Your Rights — California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
- Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out of Sale: We do not sell personal information — this right is not applicable
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise your California privacy rights, please contact us using the information in Section 10. We will respond to verified requests within 45 days as required by law.
8. Children's Privacy
The Transentra Platform and Verified Operator Program are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will promptly delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. We will post the updated policy on this page with a revised effective date. Your continued use of the Platform following the posting of changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: